Refund & Return policy
Refund Policy
Effective Date: 12/11/2024
At fitnessboost, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
1. 14-Day Return Policy
Time Frame:
You have 14 days from receiving your item to request a return and refund.
Eligibility:
To be eligible for a return, your item must meet the following criteria:
- Be in the same condition as when you received it
- Be unused and unassembled
- Be in its original packaging
Proof of Purchase:
Please include your receipt or proof of purchase when submitting a return request.
Do you accept returns?
Yes, We accept returns for defective and non-defective products.
2. How to Initiate a Return
Contact Us:
To start a return, please email us at sales@fitnessboost.co.uk.
Return Authorization:
If your return is accepted, we will:
- Provide instructions on how and where to send your package
- Note: You are responsible for return shipping costs,3.99£
Return method: By Mail
Return label: Included in the package
Restocking fee: £3.99
Important:
Items sent back to us without prior return authorization will not be accepted.
3. Damages and Issues
Inspection Upon Arrival:
Please inspect your order immediately upon receipt.
Defective, Damaged, or Incorrect Items:
If you receive a defective, damaged, or incorrect item, contact us at sales@fitnessboost.co.uk as soon as possible. We will review the issue and resolve it promptly.
4. Non-Returnable Items
Exceptions:
- Custom Products: Special orders or personalized items
- Perishable Goods and Hazardous Materials: We do not accept returns for perishable goods, hazardous materials, or flammable liquids and gases
Questions About Specific Items:
If you’re unsure about whether an item is returnable, please contact us at sales@fitnessboost.co.uk.
5. Refunds
Processing Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds:
If approved, your refund will be processed automatically to your original payment method within 14 business days.
Delayed Refunds:
If you have not received your refund after 15 working days, please reach out to us at sales@fitnessboost.co.uk for assistance.
Bank Processing Time:
Please note that it may take additional time for your bank or credit card company to process and post the refund.
6. Exchanges
Policy:
We do not offer exchanges on any of our products.
Alternative Option:
If you're unsatisfied with your purchase, you may return the item for a refund, provided it meets our return policy criteria. You can then place a new order for the desired item.
Assistance:
If you need help with this process, please contact us at sales@fitnessboost.co.uk, and we'll be happy to assist you.
7. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team:
Email: sales@fitnessboost.co.uk
Phone: +44 7307 694396
Customer Service Hours:
- Monday to Friday: 09:00 - 17:00
- Saturday to Sunday: Closed
We are here to assist you with any return-related questions or concerns. Your satisfaction is our priority.